1833 Diamond St. in San Marcos, CA
Get in Touch: (858) 605-5777
Monday–Friday, 9:00–5:00, Sat. 9:00-2:00
Schedule an appointment to visit our private showroom and work with one of our grill experts.
Schedule A Visit or a cleaning
Frequently Asked Questions
Recommend Every 6 Months. Typically 1.5-2 Hours
Light Cleaning includes deep cleaning the cooking grates, briquette trays, heat plates, warming rack & burners. We also vacuum out the firebox & drip pan, and polish the exterior with stainless steel polish and a microfiber towel. Also included is our proprietary 10 point tune-up, where we adjust the igniters for optimal spark, lube the control valves, check the pressure regulator, drill the burner holes and clear as much rust as possible from the interior of the burners, replace igniter battery (if applicable), tighten hood handle, clear gas orifices of tiny spider webs for better gas flow, adjust the burner air shutters to optimal performance, and inspect the above-ground plumbing for rust and tarnish. Some gas grills go out of alignment due to regular use. Automatically scheduling your Light Cleaning every 6 months is the best way to ensure your grill continues functioning well for years to come.
Recommend Every 1-2 Years. Typically 3-3.5 Hours
Full Service Cleaning is our best, most labor intensive cleaning! We remove all the parts, and in most cases the hood, then we fully degrease and sanitize the interior and exterior of the fire box, interior and exterior of the hood, and the drip pan. We take great liberty to protect your personal property with the use of towels, tarps and bins. The interior components are taken out to our truck where they’re fully refurbished with power tools and elbow grease to near new condition. We also vacuum the crawl space beneath the BBQ. Often people will use their grill for years without cleaning, but we do our absolute best to get the grill as clean as we possibly can! Also included is our proprietary 10 point tune-up, where we adjust the igniters for optimal spark, lube the control valves, check the pressure regulator, drill the burner holes and clear as much rust as possible from the interior of the burners, replace igniter battery (if applicable), tighten hood handle, clear gas orifices of tiny spider webs for better gas flow, adjust the burner air shutters to optimal performance, and inspect the above-ground plumbing for rust and tarnish. We recommend having our Light Cleaning done every 6 months, then doing a Full Service Cleaning every 1 to 2 years depending on use.
It depends on the Service you request and the condition of the grill. Different results will be achieved based on whether you choose a “Full Service Cleaning” or “Light Cleaning” service. We recommend doing the Full Service Cleaningevery 1 – 2 years which will make your grill look near new and sometimes operate better than new, while doing the Light Cleaning service every 6 months. Light Cleaning service allows us to check for critters and remove harmful carcinogenic build up from the components. This not only makes for a cleaner cooking surface, it also makes your food taste better and extends the life of the grill. This is the most cost effective way to properly maintain your BBQ.
Duration of service depends on how big and how dirty your grill is. Generally a Full Service Cleaning will take 3 to 3.5 hours to complete, while a Light Cleaning will take 1.5 – 2 hours. A Full Service Cleaning that involves repairs can take anywhere from 4 to 6 hours.Most service calls and diagnostics take 30 – 45 minutes to complete.
We offer excellent discounts for our repeat customers! When we come to your house we take thorough pictures of your grill and document as much information as we can so that when you call us back we’re already very familiar with your unique situation. We have taken the time to build up the back end of our company which helps us provide excellent customer service consistently. Once we’ve performed our Full Service or Light Cleaning, it is typically easier the next time around, so bigger discounts are applied at 3 month, 6 month intervals. Please give us a call or send us a message for detailed pricing information.
BBQ Cleaning is a dirty job to say the least but we understand the importance of your personal property. We always make sure our technicians have clean tarps and towels on their service truck before they leave the store. We invest in clean tarps and even utilize a local towel cleaning service to ensure we leave your property as clean as it was when we got there. We also take extensive photos and notate any prior damage that may have been overlooked by the homeowner. One of the most common complaints are scratches on the hood of the grill that weren’t there before our services. These scratches are almost always present, but aren’t noticeable because the hood is dirty. Once it’s professionally cleaned and polished, you’ll see any swirl marks or scratches that have accumulated over the years. We know they are not from us because we always go with the grain of the stainless steel when we’re cleaning a BBQ hood to make sure we do not scratch it.
Just like other appliances and machines, most grills will eventually require replacement parts and repairs. Many frequently replaced parts are burners, cooking grates, ignition systems, heat plates/radiants, briquette trays, and briquettes. We have spent 8 years sourcing the best replacement parts for virtually every brand out there. If it’s a BBQ chances are we know what it needs.
We think Rodents are disgusting, especially when they build a home right where you put your food. We’ve seen everything and we know how to handle these situations.If there are rodents in your grill please call an exterminator first. If you have a rodent infestation we recommend a Full Service Cleaning. There is an additional charge of $99.00 to remove the nest and droppings and sanitize the grill with a bleach solution.
Unfortunately there is no way to stop rodents from physically getting into your BBQ because they can squeeze through a hole the size of a quarter. That said, there are ways to discourage them from getting into the grill. Your grill is the perfect place for a rodent to start a family! The grill provides shelter and an endless buffet of food and nourishment in the form of burnt grease and crumbs, and there’s no way a human could ever find them because it is so cozy and hidden out of site! They have an incredible sense of smell and will know if you’ve been anywhere near the grill in the last couple months, so if your grill sits stagnant for more than 4-6 weeks, particularly in dirty condition, your chances of an infestation go up substantially! We highly recommend cleaning the grill if you plan to store or not use it for any period of time. Often people will have their grills cleaned in October or November to prepare for the cold months when they may not grill as often. This also eliminates the chances of nasty mold. Every situation is different but we will do our best to make recommendations once we have a chance to see your grill. Most of our customers outsource to vector control who will come set up traps and check them periodically, which we highly recommend.
When we come out to look at your grill or clean it we do an inspection of the gas components below the grill as well as an inspection of the valves for tell-tale signs of damage due to gas leaks. Often times we can diagnose a grill without disassembling it, but sometimes we have to remove the faceplate to get a better picture of what’s going on. If there is substantial burn damage requiring thorough investigation you may be subject to our trip rate & hourly repair labor.
Our cleaning process has been honed for 8 years and includes a combination of degreasing, vacuuming, scrubbing and rinsing with fresh water. We also use power tools to refurbish stainless steel components. Our degreaser is an eco-friendly kitchen grade degreaser that is both highly effective and safe for use on cooking appliances.
We go to great lengths to communicate with our customers throughout the entire experience with our company. We often provide a 30 to 60 minute window for arrival time since we cover the entire city of San Diego. We promise to give at least 30 minutes notice before arrival, and we also call at least 24 hours prior to service to confirm the appointment. We pride ourselves on our communication efforts, but sometimes people forget they booked an appointment. Since we often drive long distances to provide our services, we charge $50 for no-shows. However, if you forget about your appointment but can provide us access to the BBQ we can usually complete our services without you present as long as we have access to power and water.